This section will attempt to answer some of your basic questions.
Please check out our forum for additional support options!
Common Queries and Questions
Can I see an Analytics report? +
Of course. Here is just one example of our analytics showing a groomer's work for the month. It shows you the income from appointments, pay, percentage that the groomer received and what types of pets they handled. Click the Read More link to see the sample report. Read More
What prices are our services? +
Groom-O-Matic is priced at $99 per month.
Do you have any videos or screenshots? +
Yes, just follow the link to take a look. Read More
What is our refund policy? +
You may cancel at any time. If you cancel before the end of your billing cycle your system will remain active until the end of the cycle. Customers on 1 year contracts may not cancel after the introductory period.
What payments methods do we accept? +
We use PayPal to process automated payments. You may use most payment methods with PayPal. We also accept electronic and paper check payments.
What support options are available? +
To keep costs down we have implemented an online help system. Please click the link and submit your request through the system. For urgent matters you may call us directly for assistance.
What additional services are available? +
We manage your gift cards and can also help integrate into your web site or even create and manage one for you. Drop us a note and we would be happy to help.
What languages do we support? +
Currently we only offer US English and Spanish. We are working on language support for a future release.
Do you provide self service for my customers? +
Yes, we offer a client portal to allow your users to create appointment requests, confirm appointments and check the status of their pets. The portal is available as an iframe to incorporate in your current website.
Can I text or email my clients? +
Of course! Groom-O-Matic provides an interface to notify and communicate with your clients via email and text. We are continuously expanding the available options for this service. Email is free and your account includes roll-over text credits.